Ordering process


GENERAL

Ordering at Whiskey and Whiskey.nl is very easy. Order before 17:00? Then your order will usually be sent within 48 hours. See our terms and conditions for the exceptions. Below is a brief description of how the Whiskey and Whiskey.nl ordering process works.

STEP 1: ADD PRODUCT TO YOUR SHOPPING BASKET

This speaks for itself, right?

STEP 2: CHECK OUT

Are you satisfied with the content of your order and do you want to go to the payment process? Then click on the "checkout" button. You can also choose to view your shopping cart at the top right, you will then see an overview of your order. By clicking on the "to checkout" button you will be guided to the ordering process and you will be asked to enter your (address) data.

STEP 3: ENTER INFORMATION

To process your order, we ask you to enter a few personal details, including an e-mail address and password. You can also choose not to create an account. It is also possible to send a package to a different address or to enter a company name. You do not have to have a Whiskey and Whiskey.nl account to place an order.
Are you an existing customer and do you already have an account? Then click on "log in" in the red bar at the top of the page. Hereby your data will be retrieved again and you can order even faster.

STEP 4: DELIVERY METHOD

We work with various Dutch parcel deliverers.

STEP 5: DELIVERY DATE

If you want the order to be delivered on a specific date, you can indicate this in the comments. Do you want the order only to be delivered to the specified address? Then state in the comments field: "do not deliver to the neighbors".
Note: for shipments outside the Netherlands, this is only advice to the delivery person, not an obligation.

STEP 6: PAYMENT METHOD

Kies hier de betaalwijze. Bij WhiskyenWhiskey.nl heb je de keuze uit verschillende betaalmethoden. Er zijn geen extra kosten verbonden aan de betaalmethode.
Please note: the "transfer" payment option may involve a longer processing time. Take 1-3 business days into account.

STEP 7: ORDER OVERVIEW

Here you will find an overview of all products that have been added to the order. You can check your order here one last time. After you send the order, you agree to the terms and conditions and you declare that you have entered all information truthfully.
Click on "order" to place the order definitively. You will be guided through a payment process depending on your payment method choice. Then you will return to the thank you page of the website and you will receive an order confirmation by e-mail.

Note: You can only submit one coupon code per order.

SECURE ORDER

We order Whiskey and Whiskey.nl is safe and reliable. It does not matter how you order. We recommend that you never simply give your (login) data to others. Be alert for Phishing. Phishing means that criminals can send emails that are similar to emails from Whiskey and Whiskey.nl asking for your personal (login) data. Never just give it up, especially when you are unsure of the sender.

Our employees will never ask for your password.

ORDER AND SHIPPING COSTS

Whiskey and Whiskey.nl delivers within the Netherlands and at extra costs also within Europe and worldwide. Costs for return shipment are charged to the customer if it is a fault of the customer.

TRACK & TRACE

You can follow the current status of the order via the track & trace code stated in the order confirmation email.
Here you can see exactly where the order is located and whether the sender has specified an indication time for delivery.

RIGHT OF WITHDRAWAL

Unfortunately, returns are not possible due to the nature of the product (food). An exception is when the packaging and the seal are still completely intact. Then contact us.

DO YOU HAVE A QUESTION OR NOTE?

Then contact us

Please contact us

We are not here right now. Send us an email and we will get back to you as soon as possible.

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