Ordering at Whiskey and Whiskey.nl is very easy. Do you order before 5:00 PM? Then your order will usually be sent within 48 hours. See our terms and conditions for the exceptions. Below is a brief description of how the payment process of Whiskey and Whiskey.nl works.
IDEAL (Dutch banks only)
With iDEAL you can pay your online order in a familiar, safe and easy way. You pay in your trusted internet payment environment, based on specific security methods from your own bank (ABN AMRO, ASN Bank, Friesland Bank, ING, Rabobank, SNS Bank, SNS Regio Bank and Triodos Bank). For more information: ideal.nl.
In the case of prepayment, or bank transfer, you will receive an order confirmation with payment details by e-mail after placing the order. The order will be processed after we have received the order amount stating the order number on our IBAN number.
As soon as we have received and processed the payment, you will receive a payment confirmation by e-mail. We will send your order on average within 48 hours, you will receive a separate shipping confirmation for the Track & Trace code.
Please note: a foreign payment can take some processing time and lead to a delayed delivery day.
The extra processing time of an order under the payment option transfer / prepayment is approximately 1-3 days.
You can order securely with us with your credit card. If you have chosen this payment option, we kindly ask you to enter your credit card number, your name, expiry date and security code. Your credit card details are sent via a secure SSL connection. Your order will then be processed immediately. The payment will be settled through our payment provider. If you choose the credit card option, there are no additional costs involved.
Please note: a maximum order size applies to a credit card payment. This amount can change. Do you have an order that exceeds this limit? Then paying by credit card is unfortunately not possible and you have to select another payment method.
Every completed order is confirmed by e-mail with an order confirmation. It is therefore important that you enter the correct e-mail address on the website. The order confirmation by e-mail is not a proof of payment, but indicates that the order procedure has been successfully completed and that we have received your order. Whiskey Wisdom is entitled to refuse orders, adjust or request additional information.