Frequently asked questions

My question is not listed?

No problem. Contact us using the information you find at the bottom of every web page on our site. You can call or email us.

I would like to know more about a whiskey, but the information is not included

You can consult the official website of the distillery, but of course you can always contact us for all your questions. Use the contact details at the bottom of each page for this.

The whiskeys are not cheap, how do I know I can trust you?

We offer a wide variety of payment methods that offer you additional security, such as credit card, paypal and payment afterwards. You can also visit us in the store at the Mitra in Zuidwolde (Drenthe) or you can call or email us. You can find our contact details at the bottom of every webpage. Want to know more about us first? Take a look at this page.

For an optimal web shopping experience, we do not always use a photo of the items that are in our possession. By using clear and professional photography (often from the manufacturer himself), we can make the shop as clear as possible for you.

We understand that you may need to see pictures of the whiskey you want to purchase in advance. On request, we can deliver it for the purchase. In that case, contact us and we will send you the desired photos. Provide it if you also want to have specific details photographed such as, for example, the sealing or unique data about vessel and bottle number and the like.

How is the package delivered?

Your package is delivered as an insured package. If something goes wrong during the shipment, the damage up to € 500 is covered. Please contact us as soon as possible and in case of damage send photos and a description of the damage.

Can I also return the package?

Due to the safety and health risks (with food), we unfortunately cannot take back the products that have been correctly delivered to you. An exception to this is if the packaging is still completely intact. It is essential that the whiskey still has a sealed seal and that the packaging around it is unscathed.

If you want to send it back, please contact us and send photos with the condition of the package. After our permission and instructions you can then send the package back. After receipt and verification by us, the entire purchase amount will be returned, minus the shipping costs.

At what age can I buy?

You must be at least 18 years old in the Netherlands to be able to buy whiskey. You are required to state this truthfully when you visit the site. You will be asked about this via a popup message.

Are the whiskeys always in stock?

We specialize in rare and exclusive whiskeys. By definition, that means that stocks are limited. We usually have 1 or 2 copies available per whiskey. The stock, however, is always clearly stated with the whiskey and is tracked live on the basis of the orders. So if the website states that there is still stock of the whiskey, you can still place the order. Is a whiskey sold out? No worries! We add new offers almost every week. You can sign up here for our mailing service, so that you will be the first to be notified when a new offer has been added.

What is IDEAL?

iDEAL is an online payment method (DUTCH BANKS ONLY) that consumers can use to pay through their own bank. Not only web shops but also other organizations offer iDEAL. iDEAL is increasingly being used for paying energy bills, donations to charities, topping up calling credit, paying municipal taxes, traffic fines, etc.

Safety

iDEAL is based on internet banking and uses the same security techniques. This means that iDEAL is just as secure as internet banking.

Banks are constantly working on the security of internet banking. You can also ensure that you use internet banking in a secure manner. Dutch Payments Association has developed a special website veiligbankieren.nl. On this website, the Payments Association shows in a number of handy steps how you can safely use internet banking.

You can also contact your own bank for tips on safe internet banking.

How does paying by credit card work?

Did you know that when paying with a credit card you often have a purchase guarantee. More information about Mastercard and VISA can be found at:

Are there any additional costs associated with using the credit card?

No, Whiskey and Whiskey do not pass on the extra costs of the credit card payment to you as a customer. That way you can freely choose the payment method that suits you best.

How does the wire transfer work?

For the online store, we recommend that you pay via credit card or paypal. Your payment will be processed faster and your order can be sent faster. These payment methods may not work for you or there is a malfunction. We then offer the regular transfer as an alternative. Keep in mind that it can take a while for your money to be in our account. And that this must be verified manually. Because of this it may take a little longer before your order can be shipped.

The payment method that I want to use is not listed, what should I do now?

Let us know when your favorite payment method is not listed. We will then consider whether we can add it for future orders. For an international order, keep in mind that additional shipping costs will be charged.

How do you get these unique whiskeys?

We have built up a network within the whiskey world through decades of experience. This allows us to subscribe to limited whiskeys. This allows you to buy whiskeys from us that you cannot find at most liquor stores. Read more about our background on this page.